Terms & conditions

Terms & Conditions

Welcome to H M Couture. These Terms & Conditions govern your access to and use of our website, products, services, and all related transactions. By visiting our website, creating an account, communicating with our team, or placing an order, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions, our Privacy Policy, Return & Refund Policy, and Shipping & Production Policy. H M Couture reserves the right to modify, update, amend, or replace any part of these policies at any time without prior notice. Continued use of the website following any updates constitutes acceptance of those changes.

1. Eligibility & Website Usage

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the platform. Users are strictly prohibited from:
  • Using the website for fraudulent or unlawful purposes
  • Submitting false or misleading information
  • Attempting unauthorized access to servers or databases
  • Interfering with website functionality or security
  • Uploading malicious code, viruses, or harmful software
  • Copying, scraping, or reproducing website content without permission
H M Couture reserves the right to restrict, suspend, or terminate access to any user who violates these terms.

2. Orders & Acceptance

All orders are subject to review, verification, acceptance, and availability. Submission of an order does not constitute automatic acceptance. H M Couture reserves the right, at its sole discretion, to:
  • Refuse or cancel any order at any stage
  • Limit order quantities
  • Request additional identity or payment verification
  • Reject suspicious or potentially fraudulent transactions
  • Cancel orders affected by pricing or technical errors
In the event an order is canceled after payment authorization, H M Couture reserves the right to determine the appropriate resolution.

3. Pricing, Currency & Payments

All prices displayed on the website are subject to change without notice. Prices may vary due to market fluctuations, material costs, labor requirements, currency exchange rates, taxes, shipping fees, or promotional adjustments. The final payable amount is confirmed at checkout or official invoice issuance. Customers agree to provide accurate and authorized payment information. H M Couture is not responsible for declined transactions, banking restrictions, payment gateway failures, currency conversion differences, or transaction processing delays. Customers are fully responsible for any:
  • Import duties
  • Customs fees
  • VAT or local taxes
  • Governmental charges
  • International transaction fees

4. Couture Products & Handmade Nature

H M Couture specializes in luxury couture and handcrafted garments. Due to the artistic and handmade nature of our products, slight variations may occur between the displayed images and the final delivered item. Variations may include but are not limited to:
  • Fabric texture and tone
  • Embroidery placement
  • Hand stitching details
  • Beadwork arrangements
  • Lace patterns
  • Minor finishing variations
Such variations are considered normal and are not classified as defects.

5. Custom Orders & Measurements

Customers placing custom-made or tailored orders are fully responsible for submitting accurate measurements and specifications. Customers acknowledge that:
  • Incorrect measurements may affect fitting results
  • Production begins based on submitted information
  • Changes may not be possible once production starts
  • H M Couture is not liable for customer measurement errors
Customers are strongly advised to consult professional measurement assistance before submitting sizes.

6. Intellectual Property Rights

All website content, including but not limited to designs, collections, sketches, product concepts, logos, branding, graphics, videos, photographs, text, marketing materials, and digital assets are the exclusive intellectual property of H M Couture and protected by international copyright and intellectual property laws. No material may be copied, reproduced, distributed, republished, modified, sold, or commercially exploited without prior written authorization.

7. Shipping & Delivery

Shipping timelines provided by H M Couture are estimates only and are not guaranteed delivery dates. Delays may occur due to:
  • High seasonal demand
  • Production complexity
  • Customs inspections
  • Shipping carrier delays
  • Global logistics disruptions
  • Force majeure events
H M Couture shall not be liable for delays caused by third-party shipping providers or circumstances beyond reasonable control.

8. No Return, Refund & Chargeback Policy

All sales are final. Due to the exclusive and made-to-order nature of couture products, H M Couture does not accept:
  • Returns
  • Refunds
  • Exchanges
  • Order cancellations after confirmation
Customers agree not to initiate unjustified payment disputes, chargebacks, or fraudulent refund claims after order confirmation, production commencement, or shipment dispatch. H M Couture reserves the right to dispute any chargeback claim and provide payment processors with all supporting evidence, including invoices, production records, shipment tracking, customer communication, and policy acceptance confirmations.

9. Limitation of Liability

To the maximum extent permitted by applicable law, H M Couture shall not be liable for:
  • Indirect or incidental damages
  • Loss of profits or business opportunities
  • Emotional distress
  • Delayed event participation
  • Shipping interruptions
  • Third-party failures
  • Technical website interruptions
Total liability, if any, shall never exceed the amount paid by the customer for the specific order in dispute.

10. Force Majeure

H M Couture shall not be responsible for failure or delay in performance resulting from circumstances beyond reasonable control, including but not limited to:
  • Natural disasters
  • Pandemics
  • Government restrictions
  • War or civil unrest
  • Supplier shortages
  • Transportation disruptions
  • Cyber attacks
  • Labor strikes

11. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws and regulations governing H M Couture operations. Any disputes arising from the use of this website or related transactions shall be subject to the exclusive jurisdiction of the competent courts.

12. Contact Information

For customer support, legal inquiries, or policy-related questions, customers may contact H M Couture through the official communication channels listed on the website. By accessing this website and placing an order, you confirm that you have fully read, understood, and agreed to all Terms & Conditions and related policies of H M Couture.

Privacy Policy

At H M Couture, we are committed to protecting the privacy, confidentiality, and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, process, and protect information obtained through our website, communication channels, and services. By accessing our website, communicating with our team, creating an account, or placing an order, you consent to the practices described in this Privacy Policy.

1. Information We Collect

H M Couture may collect personal and transactional information including, but not limited to:
  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Body measurements and sizing information
  • Order details and purchase history
  • Payment-related information
  • Communication records
  • IP address and browser information
  • Device and website usage data
Information may be collected when customers:
  • Visit the website
  • Create an account
  • Place an order
  • Submit measurements
  • Contact customer support
  • Subscribe to newsletters or marketing communications

2. Purpose of Data Collection

Customer information is collected and processed for legitimate business purposes, including:
  • Order processing and fulfillment
  • Payment verification
  • Shipping coordination
  • Customer service and communication
  • Production management
  • Fraud prevention and risk assessment
  • Website performance analysis
  • Improving products and services
  • Legal, regulatory, and compliance obligations

3. Payment & Financial Information

H M Couture does not directly store sensitive payment card details on its servers. Payment transactions may be securely processed through authorized third-party payment providers. Customers acknowledge that payment processing services are governed by the policies, terms, and security practices of the respective payment providers.

4. Sharing of Information

H M Couture does not sell, rent, trade, or unlawfully disclose customer information to third parties. Customer information may only be shared when reasonably necessary with:
  • Shipping and logistics providers
  • Payment processors and banking institutions
  • Technology and hosting service providers
  • Legal authorities when required by law
  • Fraud prevention and security partners
Third-party service providers are only permitted to use customer information to the extent necessary to perform services on behalf of H M Couture.

5. Data Security

H M Couture implements reasonable administrative, technical, and organizational safeguards designed to protect customer information against:
  • Unauthorized access
  • Data misuse
  • Disclosure
  • Alteration
  • Loss or destruction
Security measures may include secure servers, restricted access controls, encrypted communications, and monitoring systems. However, customers acknowledge that no online platform, electronic storage system, or internet transmission method can be guaranteed to be completely secure or error-free.

6. Cookies & Tracking Technologies

H M Couture may use cookies, analytics tools, and similar tracking technologies to enhance user experience, improve website functionality, analyze traffic, and personalize content. Customers may disable cookies through browser settings, although some website functionality may become limited.

7. International Users

Customers accessing the website from outside the operating jurisdiction acknowledge that their information may be transferred, processed, and stored in locations where data protection laws may differ.

8. Data Retention

H M Couture may retain customer information for as long as reasonably necessary for:
  • Order fulfillment
  • Legal compliance
  • Accounting obligations
  • Dispute resolution
  • Fraud prevention
  • Operational purposes

9. Customer Rights

Subject to applicable laws and regulations, customers may request access to, correction of, or deletion of certain personal information held by H M Couture. H M Couture reserves the right to retain information where legally required or operationally necessary.

10. Limitation of Liability

H M Couture shall not be held liable for damages, losses, or unauthorized access resulting from:
  • Cyber attacks
  • Third-party system failures
  • Internet disruptions
  • Force majeure events
  • Unauthorized actions beyond reasonable control

11. Policy Updates

H M Couture reserves the right to modify or update this Privacy Policy at any time without prior notice. Continued use of the website after updates constitutes acceptance of the revised policy.

12. Contact Information

For privacy-related inquiries or requests, customers may contact H

Return & Refund Policy

At H M Couture, all products are carefully handcrafted, custom-produced, and prepared with significant time, labor, and artistic craftsmanship. Due to the exclusive couture nature of our products, all sales are final and subject to the following strict Return & Refund Policy.

1. No Returns or Exchanges

H M Couture does not accept returns or exchanges under any circumstances. This policy applies to all products, including but not limited to:
  • Ready-made dresses
  • Custom-made dresses
  • Tailored gowns
  • Made-to-order items
  • Discounted or promotional products
  • International orders
  • Accessories and customized items

2. No Refund Policy

All payments made to H M Couture are non-refundable. Once an order has been placed, confirmed, or production has commenced, customers are not entitled to:
  • Refunds
  • Partial refunds
  • Store credits
  • Payment reversals
  • Order cancellations

3. Customer Responsibility

Customers are solely responsible for reviewing and confirming all order details before payment, including:
  • Measurements and sizing
  • Design selection
  • Color selection
  • Fabric choices
  • Shipping information
  • Custom specifications
H M Couture shall not be responsible for issues resulting from inaccurate, incomplete, or incorrect information provided by the customer.

4. Handmade & Couture Variations

Customers acknowledge and accept that all couture products are handmade and may include slight variations in:
  • Embroidery placement
  • Fabric tone or texture
  • Hand stitching details
  • Beadwork arrangements
  • Finishing elements
Such variations are considered normal characteristics of handcrafted couture products and shall not constitute manufacturing defects.

5. Manufacturing Defects

In rare cases involving a verified manufacturing defect, customers must contact H M Couture within 48 hours of receiving the order, accompanied by clear evidence and supporting photographs. All claims are subject to internal review and investigation. H M Couture reserves the sole and exclusive right to determine:
  • Whether a defect exists
  • Whether any accommodation will be offered
  • The type of resolution, if any
Possible accommodations may include repair or adjustment only, at the sole discretion of H M Couture.

6. Chargebacks & Payment Disputes

Customers agree not to initiate fraudulent or unjustified chargebacks, payment reversals, or disputes after:
  • Order confirmation
  • Production commencement
  • Shipment dispatch
H M Couture reserves the right to contest any dispute and provide financial institutions or payment processors with all supporting evidence, including:
  • Invoices
  • Customer approvals
  • Measurement submissions
  • Production records
  • Shipment tracking information
  • Communication records
  • Policy acceptance confirmations

7. Limitation of Liability

To the maximum extent permitted by law, H M Couture shall not be liable for:
  • Fit dissatisfaction
  • Customer measurement errors
  • Delivery delays
  • Event-related losses
  • Indirect or incidental damages
  • Third-party shipping issues

8. Policy Acceptance

By placing an order through H M Couture, customers confirm that they have fully read, understood, and agreed to this Return & Refund Policy in its entirety.

Shipping & Production Policy

At H M Couture, every product is individually handcrafted with careful attention to luxury standards, detailed workmanship, and couture-level finishing.

Customers acknowledge that couture production requires extensive manual work, precision craftsmanship, and adequate production time.

1. Production Timelines

Estimated production and shipping timelines are as follows:

  • Ready-made dresses: up to 45 business days
  • Custom-made / tailored dresses: up to 120 business days

These timelines are estimates only and may vary depending on:

  • Design complexity
  • Customization requirements
  • Fabric and material availability
  • Seasonal demand
  • Public holidays
  • Production volume
  • Supplier delays
  • International logistics conditions

2. Order Processing

Production timelines begin only after:

  • Full payment confirmation
  • Final order approval
  • Submission of all required measurements and specifications
  • Successful payment authorization

Delays in providing required information may result in production delays.

3. Shipping & Delivery

H M Couture works with third-party shipping and logistics providers for domestic and international deliveries.

Delivery timelines are estimated only and are not guaranteed.

H M Couture shall not be liable for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Import clearance procedures
  • Weather conditions
  • Transportation disruptions
  • Government regulations
  • Force majeure events

4. Customer Shipping Responsibilities

Customers are fully responsible for:

  • Providing accurate shipping information
  • Monitoring shipment tracking updates
  • Receiving shipments at the delivery address
  • Paying customs duties and import taxes
  • Complying with local import regulations

H M Couture shall not be responsible for:

  • Incorrect addresses submitted by customers
  • Failed delivery attempts
  • Refused shipments
  • Customs seizures or restrictions
  • Additional governmental charges

5. International Orders

International customers acknowledge that import laws, customs procedures, and delivery conditions vary by country.

Customers are solely responsible for ensuring compliance with local import regulations and payment of all applicable duties, taxes, and governmental fees.

6. Risk of Loss

Ownership and risk of loss transfer to the customer once the order has been dispatched to the shipping carrier.

H M Couture shall not be liable for:

  • Lost shipments after dispatch
  • Carrier mishandling
  • Shipping damage caused during transit
  • Delays occurring after shipment handover

7. Force Majeure

H M Couture shall not be held responsible for delays or inability to fulfill obligations due to circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Pandemics
  • War or civil unrest
  • Government restrictions
  • Cyber incidents
  • Supplier shortages
  • Labor disputes
  • Transportation interruptions

8. Policy Acceptance

By placing an order with H M Couture, customers fully acknowledge and agree to all production, shipping, and delivery timelines and conditions stated in this policy.